1. General Provisions
1.1. These Terms and Conditions of Sale (hereinafter – “Terms”) define the general conditions of use of the online store www.acorustea.eu (hereinafter – the “Store”).
1.2. The goods listed in the Store are sold to the Buyer by UAB „Švenčionių vaistažolės“, registered office: Adutiškio g. 3, Švenčionys, LT-18109, company code: 178605343, VAT code: LT78053413 (hereinafter – the “Seller”).
1.3. These Terms constitute a binding legal document between the Buyer and the Seller and, from the moment the Buyer places and pays for an order, become a Purchase-Sale Agreement (hereinafter – the “Agreement”) between the parties.
1.4. It is considered that the Buyer has read and agreed to the Terms by placing an order for goods.
1.5. The Seller reserves the right to modify or update the Terms, which are valid at the moment of placing an order.
2. Registration and Personal Data Processing
2.1. To use the Store and purchase goods, the Buyer must add selected items to the shopping cart, click “BUY”, confirm that they have read the Terms, fill in their personal data (name, surname or legal entity name and code, phone number, and email address (if courier delivery is selected)) and choose a delivery method before proceeding with the order and payment, as described in Clause 3.2 of these Terms.
2.2. The Buyer is responsible for ensuring that the information provided during ordering is accurate, correct, and complete. If any information changes, the Buyer must immediately inform the Seller.
2.3. By providing their data, the Buyer grants the Seller the right to collect, store, systematize, use, and process all personal data provided directly or indirectly in the course of placing the order, for the purposes defined in these Terms.
2.4. The Buyer's personal data will be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts governing data processing and protection.
2.5. The Buyer's personal data will be used for fulfilling the sale and delivery of goods, issuing accounting documents, returning overpayments and/or payments for returned goods, and fulfilling other obligations arising from the sale-purchase agreement.
2.6. The personal data provided by the Buyer will be used exclusively by the Seller and its partners who collaborate with the Seller to deliver goods and/or provide services related to order processing or fulfillment.
2.7. The Seller may use anonymized data for statistical purposes, such as information about purchased goods. These statistics will be collected and processed in such a way that does not reveal the Buyer’s identity.
2.8. The Buyer's personal data will be stored no longer than necessary for the purposes of processing. Once the data is no longer required or the retention period expires, it will be destroyed.
3. Prices and Payment
3.1. Goods are sold at prices valid in the Store at the time the order is placed.
3.2. The Buyer can pay for the goods using:
3.2.1. Electronic banking – advance payment via the Buyer's online banking system provided by Swedbank AB. Swedbank AB is a commercial bank operating in Lithuania and part of the Swedish financial group Swedbank, also active in other Baltic countries.
4. Delivery of Goods
4.1. The Store operates and delivers goods across Europe.
4.2. Delivery conditions, rates, lead times, and information about partners are provided in the Delivery Policy.
4.3. Claims for undelivered or lost shipments must be submitted within 30 calendar days from the order fulfillment date (i.e. from the date the package was marked as delivered by our shipping partners). After this period, claims for undelivered or lost shipments will not be accepted.
4.4. Goods are delivered within the timeframes indicated in the product descriptions, though these are approximate. If the required goods are out of stock, the Buyer will be informed separately. By agreeing to the Terms, the Buyer accepts that delivery may be delayed due to reasons beyond the Seller’s control. In such cases, the Seller will contact the Buyer to arrange a new delivery time and conditions.
4.5. The Seller is not liable for delivery delays or failures caused by third parties or the Buyer’s actions or omissions.
4.6. If delivery by courier is chosen, the goods will be delivered to the address provided by the Buyer in the Store. The Buyer agrees to accept the delivery personally.
4.7. If delivery is impossible due to the Buyer's fault or circumstances under the Buyer's control, the goods will not be resent unless the Buyer covers the cost of redelivery. In such cases, previously paid amounts will be refunded excluding the delivery fee.
4.8. The Buyer agrees that delivery may be delayed due to unforeseen circumstances beyond the control of the Seller or its partners. In such cases, the Seller will promptly contact the Buyer to arrange delivery.
4.9. The Seller is not liable for delivery delays if caused by the Buyer’s actions or failure to provide the necessary information.
4.10. Upon delivery, the Buyer must inspect the package and goods in the presence of the courier. If no damage is recorded at the time of delivery, the package and goods are deemed to have been delivered in proper condition. If collecting from a parcel terminal and damage is observed, the Buyer must immediately inform the Seller and/or the parcel terminal representative.
5. Right of Withdrawal. Exchange and Return of Goods
5.1. Goods may be exchanged or returned in accordance with Article 6.362 of the Civil Code of the Republic of Lithuania and the Government Resolution on Retail Trade Regulations.
5.2. If the parcel packaging appears damaged at the time of delivery by a courier, immediately notify the courier and request a damage report. If the goods are accepted and the delivery document is signed without remarks, the shipment is considered delivered properly.
5.3. We commit to replacing goods of poor quality or refunding the amount paid if the product's defects are due to the Seller or manufacturer, and not caused by the Buyer.
5.4. Food products of acceptable quality cannot be exchanged or returned.
5.5. Goods of unacceptable quality may be returned or exchanged under the circumstances and conditions defined in Articles 6.3641, 6.3642, and 6.3643 of the Civil Code of the Republic of Lithuania and in accordance with the Government Resolution “On the Approval of Retail Trade Rules” (No. 697, dated June 11, 2001).
Claims regarding defective goods should be submitted by email to questions@acorustea.eu . Please describe the situation, when and how the defect was noticed, explain what kind of defect it is, and attach a photo of the product clearly showing the issue, along with the purchase receipt or other proof of purchase.
5.6. Defective food products may be returned or exchanged only within their shelf life, as stated on the package or label.
5.7. The Seller will refund all amounts paid for goods and delivery within 14 calendar days. However, the Seller may withhold the refund until the goods are returned or until the Buyer provides proof of return.
5.8. If incorrect items are delivered, the Buyer must inform the Seller within 3 working days. The Seller will replace the items at no additional cost.
5.9. If the Seller does not have the ordered goods, the amount paid by the Buyer will be refunded within 14 calendar days from the date of order, and the Buyer will be informed accordingly.
5.10. If the Buyer believes their rights or legal interests were violated by UAB „Švenčionių vaistažolės“, they may file a complaint via the EU Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr or take legal action.
6. Communication
6.1. The Seller communicates with the Buyer via the email address or phone number provided by the Buyer.
6.2. The Buyer can contact the Seller via email at questions@acorustea.eu or by phone at +37066529579.
7. Final Provisions
7.1. These Terms are governed by the laws of the Republic of Lithuania.
7.2. In case of damage, the responsible party shall compensate for direct losses in accordance with the laws of the Republic of Lithuania.
7.3. All disputes shall be resolved through negotiation. If agreement cannot be reached, disputes shall be resolved in accordance with Lithuanian law.
8. Cookies
8.1. Cookies: We use cookies to gather information about how you use our Website. Cookies help improve and simplify your user experience. This information does not include data that would allow us to identify you personally. We will process your data via cookies for as long as your consent is valid. More information can be found in our Privacy Policy.